Opening and welcome
Cultural surprise
Maria-Carme Torras Calvo (IFLA Governing Board), Nancy Gwinn (IFLA Management and Marketing Section), Marian Morgan-Bindon (IFLA Public Libraries Section), Leikny Haga Indergaard (Bergen Public Library), Ruth Ørnholt (Hordaland County Library) and Trude Færevaag (Library of Western Norway University of Applied Sciences)
Libraries for the 21st century
Moderator: Marian Morgan-Bindon (City of Gold Coast, Australia)
Partnering in research, education and scholarly communication
Maria-Carme Torras Calvo (University of Bergen Library, Norway)
Presentation
A Library in the Digital Age
Vicki Munro, Manager, (Woollahra Libraries, Australia)
Presentation
Conference paper
The future is today
Leikny Haga Indergaard, (Bergen Public Library, Norway)
Presentation
How to engage users and employees in change processes - Parallel sessions: Best Practice Public Libraries
Moderator: Erik Boekesteijn (National Library, Netherlands)
Managing change in public libraries, a useful toolbox for library managers.
Tone Moseid, (Tønsberg Public Library, Norway)
Presentation
Libraries working in partnerships in areal welfare centers
Pirkko Lindberg (Tampere City Library, Finland)
Presentation
Engagement of users and employees in change processes
Marian Morgan-Bindon, (Gold Coast City Counci, Australia)
Presentation
The transformation of the Groninger Libraries
Jacqueline Roelofs (Biblionet, Groningen, Netherlands)
Presentation
How to engage users and employees in change processes - Parallel sessions: Best Practice Academic Libraries
Moderator: Ane Landøy (University of Bergen Library, Norway)
Organizational Renewal at University of Ottawa: a collaborative approach, Leslie Weir (University of Ottawa, Canada)
Presentation
Collective understanding and management of change, Nazareth Amlesom Kifle, (Western Norway University of Applied Sciences, Norway)
Presentation
Transform library functions and services and feel the kick when you succeed, Gitte Kolstrup (Library Director at Stavanger University Library)
Presentation
Presentation without video